NCC says telcos not to blames for data depletion, blames malwares, background apps, GPS, others

NCC Identifies Seven Causes of Data Depletion for Nigerian Mobile Subscribers

The Consumer Affairs Bureau of the Nigerian Communications Commission (NCC) has pinpointed seven key factors contributing to the rapid depletion of data for mobile subscribers in Nigeria. This comes amidst a surge in complaints from users who have noticed their data subscriptions draining faster than expected.

Many subscribers have been quick to blame service providers for allegedly stealing their data. However, the NCC’s findings suggest otherwise. The major mobile network operators—MTN, Airtel, Globacom, and 9mobile—have been at the center of these consumer complaints, but the Commission highlights several other contributing factors.

Key Factors Causing Data Depletion

1. Background Apps: The NCC notes that some applications continue to consume data even when not actively used by the user. “Background data usage can quickly add up and deplete your data allowance,” the Commission stated.
2. Automatic Updates: Automatic updates for apps, operating systems, and other software can also significantly use up data.
3. Location Services: GPS and other location-based services can consume substantial amounts of data, particularly when using navigation apps like Google Maps.
4. Advertisements: Many apps display ads that use data. “These ads can consume data even if you don’t interact with them,” the Commission mentioned.
5. Roaming: Roaming charges can lead to rapid data depletion, especially when traveling abroad and using mobile data services.
6. Malware: Malware and viruses can consume data without the user’s knowledge. “If you suspect that your phone has been infected, it’s important to remove the malware as soon as possible,” the Commission advised.
7. Excessive Usage: Streaming videos or music, downloading large files, or using data-intensive apps for extended periods can quickly deplete data limits.

Recommended Solutions

To help subscribers manage their data usage better, the NCC offers several tips:

• Monitor Data Usage: Regularly check your data usage to stay informed about which apps are consuming the most data.
• Turn Off Background Data: Disable background data usage for specific apps that do not need to run constantly.
• Disable Automatic Updates: Turn off automatic updates for apps and software unless connected to Wi-Fi.
• Manage Location Services: Disable location services for apps that do not need them, as these services consume a lot of data.
• Install Ad-blockers: Use ad-blockers to prevent unsolicited advertisements from using your data.
• Use Wi-Fi: Connect to Wi-Fi whenever possible to avoid using cellular data. Public places like cafes and libraries often offer free Wi-Fi.
• Upgrade Data Plans: Consider upgrading to a larger data plan if you consistently run out of data.

In addition, the NCC has directed Mobile Network Operators (MNOs) to conduct an independent audit of their billing systems to address potential discrepancies that might be contributing to data depletion concerns. Dr. Aminu Maida, the Executive Vice Chairman of the NCC, mentioned that the Commission is also working on simplifying tariff plans to enhance transparency for consumers.

These measures aim to provide a clearer understanding of data consumption patterns and help subscribers manage their data more effectively.