- Ride-hailing app Bolt has blocked accounts and restricted intercountry ride requests after a trend emerged of users requesting rides across borders and then canceling them after drivers accepted.
- The trend, believed to have originated from online rivalry between South Africans and Nigerians, has caused frustration and financial losses for drivers who are not reimbursed for canceled rides.
- Bolt has emphasized its commitment to providing a safe and reliable experience for all users, while drivers are calling for a solution to prevent this type of misuse of the platform.
Ride-hailing platform Bolt has taken action against a growing trend of “fake rides” – users requesting rides across country borders and then canceling them after a driver accepts. This prank-driven trend, primarily involving users in Nigeria and South Africa, has caused frustration and financial losses for drivers.
The company has blocked an undisclosed number of accounts and restricted intercountry ride requests, citing the negative impact on its driver-partners. Bolt’s country manager for Nigeria, Yahaya Mohammed, emphasized the company’s commitment to ensuring a safe and reliable experience for all users.
The trend, fueled by a long-standing online rivalry between Nigeria and South Africa, has left drivers feeling frustrated and financially burdened. As Bolt does not reimburse drivers for canceled rides, some have resorted to refusing long-distance requests until the situation is addressed.
This incident highlights the potential for misuse of ride-hailing platforms for malicious activities. Bolt’s response underscores the company’s commitment to addressing these issues and fostering a safe and respectful environment for its users.
What you should know
Bolt is a ride-hailing platform that connects passengers with drivers through a mobile app, offering a convenient and affordable way to get around in various cities worldwide. Launched in 2013, it has quickly grown to become a major player in the ride-hailing industry, competing with companies like Uber and Lyft.
Bolt is known for its user-friendly interface, its competitive pricing, and its focus on efficiency. The app allows passengers to easily request rides, track their driver’s location, and pay for their trips through the platform. Drivers can use the app to accept ride requests, navigate to their passengers’ locations, and manage their earnings.
Bolt operates in over 45 countries and 300 cities, with a focus on expanding its services across Europe, Africa, and Latin America. The company’s commitment to innovation and its emphasis on providing a safe and reliable ride-hailing experience have contributed to its success.
